SHIPPING | RETURN POLICY 

Thank you for choosing to shop with Cait Leigh Rose Hair! We are committed to providing you with the best possible experience. Please review the details of our shipping policy below.

Processing Time

We strive to process all orders as swiftly as possible. Orders are typically processed within 2-3 business days. During high-demand periods or promotional events, processing times may be extended. Rest assured, we will keep you informed of any significant delays.

Shipping Time

After processing, your order will be shipped via your selected shipping method. Standard shipping generally takes between 3-7 business days. Please note that delivery times may vary based on your location and any potential delays caused by external factors such as weather or carrier issues.

Order Status

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor your shipment and estimate its arrival.

Exceptions

During peak seasons or due to unforeseen supply chain disruptions, processing and shipping times may be longer than usual. We are committed to minimizing delays and will update you with any significant changes to your order status.

Returns and Exchanges

We want you to be completely satisfied with your purchase. However, please note that we do not offer refunds. If you receive the wrong products, we can arrange an exchange provided that the following conditions are met:

• Product Condition: The items must be in their original condition, with the zip tie unbroken.
• Time Frame: Exchanges must be requested within 7 days of receiving your order.
• Proof of Error: You may be asked to provide photographic evidence of the incorrect products.

To initiate an exchange, please contact us at caitleighrosehair@gmail.com with your order details and a description of the issue. We will guide you through the exchange process.

Agreement

By completing a purchase on our website, you acknowledge and agree to our shipping policy and the terms regarding returns and exchanges. Please review this policy carefully before finalizing your order.

Contact Us

If you have any questions or need assistance regarding your order, please reach out to us at caitleighrosehair@gmail.com. We are here to provide support and ensure you have the best experience possible.

Thank you again for shopping with Cait Leigh Rose Hair!